Desired skillset Good understanding of Microsoft cloud services, certification is a + (Fundamentals, architect design) Experience with design of those services and the cost management. Knowledge of the change management process. Notion of how IT to customer communication is setup. Common skills Minimal languages : NL, FR, EN Spoken and written communication Can rephrase technical terminology into humans readable items. Punctual, delivers what's promised. Hands on Azure skills & keeping the overview for provider managed services. Task partition Infrastructure operations change coordination Azure cost management optimization Communication skills Financial cost follow up Change management The change management process for infrastructure operations is embedded in the ITSM tooling. The change manager reviews and validates the changes and leads the weekly meeting to list the new / open and closed changes. Mainly datacenter (onprem and azure) and network team changes. Cloud finops The adoption of the cloud first strategy lead into another way of cost management and optimization. The cloud finops model for Equans belux has been created and the new cost model is being implemented. The new role will aid in optimization of cloud costs, can define clear targets and ensures the follow up. E.g. : backup & storage account optimization. Reserved instances & start stop. Communication The new role also helps in validating internal IT communications if necessary. No specific communication skills are required but the goal is to act as final validator before sending out to the internal customers. These IT communications are related to incidents, problems and changes. Financial follow up The new role also does a follow up of the infra PL team cost and internal billing. This task is very limited, we are adapting and integrating the process in our ITSM tool. Also does a review and a validation of the billed changes for the infrastructure changes (onprem and cloud) in close collaboration with the datacenter sdm. Acting as backup for other roles as incident and problem management and escalation point in case of issues.

 

Vaardigheden

• Budget management
• Microsoft Azure knowledge
• Change management
• Communicative skills
• Team player
• NL + FR + EN