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ServiceNow Strategic Portfolio Management (SPM) Specialist

Brussels, BE
We are currently looking for a ServiceNow Strategic Portfolio Management (SPM) Specialist.
Location: Brussels
Start date : ASAP
End Date : 31/12/2024
You become part of the ServiceNow Product Team that exists of 1 Product owner, 2 ServiceNow analysts & 2 ServiceNow developers. We are implementing the Strategic Portfolio Management module. The Demand Management package has already been installed and configured. The next parts are the Project Portfolio Management & Resource Management packages.
Actually we are using Microsoft Project to perform project management, resource demand, resource forecasting, time tracking & reporting . We want these functionalities to be migrated to ServiceNow SPM. The first package that needs to be configured is The Cost & resource forecasting package followed by the Project management &  Time tracking package. Later this year we plan to continue with the Detailed cost & resource forecasting & Reporting. The final package that we would like to activate is the Azure Devops integration.
  • You are responsible for understanding functionally & technically the demand from the business and able to help our internal ServiceNow specialists/developers in configuring our systems. Together with our internal ServiceNow specialists & -developers you will configure those packages as the way the business requires it.
  • You need to be an expert in SPM, not only by configuring the different parts, but also understanding the functional & technical demands from the business and translating them to possible technical solutions in ServiceNow SPM.
  • You interact with stakeholders across the organization, including business units and IT teams, to ensure a seamless transition to the new Project management process.
  • You work closely with IT and Business project teams to ensure user adoption plans are integrated into the project plan and implementation schedule
  • You have at least been configuring ServiceNow SPM in depth within several project in the past years. You can be called the SPM expert within your organization.
  • Knowledge how MS project works for resource management, time management, time registration, ….
  • You have excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders across the organization.
  • You are able to adapt your communication and change strategy to different audiences, from C-level to technicians in the field and everything in between.
  • You show strong organizational skills, with the ability to manage multiple projects and tasks simultaneously.
  • You value the team’s success more than you value your personal achievements.
  • Fluent in Dutch & English


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