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Functional/Technical Analyst Telephony Genesys Cloud

Brussels, Brussels

Context

We are looking for a freelance analyst with profound experience, both functional and technical, in the set-up of Genesys Cloud Telephony. You will be part of an agile team composed of functional and technical analysts who value peer reviewing. Your technical skills are an asset to the team.

  • You Identify and document functional requirements, define and resolve possible conflicting requirements taken into account the technical limitations of the Genesys Cloud Platform.

  • In support of the product owner, you maintain contact with stakeholders. You advise stakeholders on importance and priority. You update the training material.

  • You communicate on a daily basis with the product owner and scrum master on the progress of your tasks. You advise the product owner on the possibilities of the platform to support the business requirements.

  • You follow up on production incidents and bugs

  • You define and document process flow of the telephony set-up.

  • Mapping between the Genesys platform structure and the Enterprise Service Bus services (SOAP WSDL format) are made by you      

Experience

  • Profound experience with implementing and supporting the Genesys Cloud CX Platform

  • Knowledge of setting-up call flows and IVR

  • Experience with Genesys Cloud integrations is a plus

  • Knowledge of XML/XSD/WSDL. WCF layer provides services for consumers, new services use REST; experience with webservices /SOAP is a plus

  • Knowledge of UML and class diagrams

Interested?

Apply using the button below or send an email to info@konoconsultants.com

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